The goal of DIESEL S.p.A. ("the Seller") is to ensure complete satisfaction to the Buyer in regard to products carrying the brand name "DIESEL" and "DIESEL BLACK GOLD” on the Site (hereinafter referred to as "Buyer" and "Products", respectively). If for any reason the Buyer is unsatisfied with the purchase order ("Order"), the former may exercise its right of return, without penalty, within thirty (30) days from the day when the Products ordered are received, or if, at the time of purchase, the Buyer requested delivery to a "DIESEL" Retail Store in case this is a possibility in the country where the Products are purchased ("Retail Store"), within thirty (30) days from the date of pick-up of the Products listed in the Order at the Retail Store. The Products returned must be delivered to the shipping carrier indicated by the Seller within thirty (30) days from the date of receipt of the Products listed in the Order, or must be handed over to a sales assistant at the Retail Store, among those listed on the Site, within thirty (30) days of receipt of the Products. Except in case of return of Products directly at a Retail Store, the Products may be returned by the Buyer by shipping using the services of a carrier indicated by the Seller or through other shipping means only after filling out the return form (according to the standard form under Annex 2 of Book VI of the Belgian Economic Law Code), that the Buyer will find inside the parcel in which the Products ("Return form") will be delivered.
PROVISIONS ON THE RIGHT OF RETURN
The right to return Products will be deemed to have been exercised once the following conditions have been fully fulfilled:
a. unless the Products are returned at a Retail Store, the Return Form or any other form indicating explicitly the decision of the Buyer to withdraw from the Contract must be properly completed and submitted to the Seller within thirty (30) days from receipt of Products or, if upon purchase the Buyer requested delivery at a Retail Store, from the pick-up date of the Products listed in the Order at the Retail Store;
b. the Products must not show signs of use, wear, wash, or damage in any way;
c. the identification tag must still be attached to the Products in its original state;
d. the Products must be returned in their original packaging intact;
e. the returns items must be shipped back to the Seller within thirty (30) days from the time the Buyer informed the Seller of its decision to terminate the Contract or, if the Buyer chooses to return the Products directly at a Retail Store, the Products must be handed over to a store assistant within thirty (30) days from the date of receipt by the Buyer, of the same Products.
If all the required conditions are fulfilled so as to proceed to the return, the Seller will refund the Buyer fully for the price of the returned Products, minus the actual cost of the return. "Return expenses" means the cost incurred to return to the Seller the Products purchased, unless the Seller expressly exempted the Buyer from this cost at time of purchase and upon the condition that the Buyer uses a shipping agent indicated in the Return form. If the Buyer decides to use the shipping carrier indicated by the Seller to ship the Products purchased, the Buyer, however, will not be required to pay the return expenses, since this cost, amounting to the cost incurred for the delivery of the Products listed in the Order, will be deducted from the amount to be reimbursed by the Seller to the Buyer. It remains understood that if the Buyer decides to use a shipping carrier different from that indicated by the Seller, the Buyer will be fully responsible for the overall return cost.
If the Buyer decides to return the Products at a Retail Store, no expenses will be incurred. However, in this case, the Buyer must fill out the Return Form. It will be sufficient for the Buyer to hand over the Products to the store assistant at the pre-selected Retail Store, in their original packaging, along with the printed adhesive label within thirty (30) days from receipt of Products. The sales assistant will simply collect the Products and reinsert them in the packaging but will not assert conformity with the conditions and terms required for return (this will be checked by the Buyer). The hand-over to the store assistant is not equivalent to acceptance of the return by the Seller, which reserves its right to assert the conformity of the Products returned with the terms and conditions indicated, so as to process the refund. This verification will be carried out as soon as the Seller receives the Product at its warehouse. The Seller will inform the Buyer via e-mail if the return has been accepted or rejected.
Notwithstanding the foregoing considerations in terms of acceptance of the return and time and method of refund, if the Buyer paid for the Products listed in the Order using the cash on delivery method and wishes to be refunded directly in its current account, the Buyer can communicate its IBAN to the store assistant at the Retail Store to be inserted in its database of personal details. The Buyer will be notified if the returned Products cannot be accepted because owing to a lack of conformity with the abovementioned conditions. In this case, the Products will be returned. In the event that the Buyer refuses this shipment, the Seller reserves the right to retain the Products and the amount corresponding to the purchase price of the same.
REFUND TIME FRAME AND PROCEDURE
After the Seller received the return and checked that all the requirements were met, the Buyer will receive an e-mail confirming acceptance of the return, or, in case of a decrease in the value of the returned Products occurred, the Buyer will receive an e-mail communicating the amount subtracted by way of deduction of the refund. Notwithstanding the payment method used by the Buyer (e.g. credit/debit card, PayPal, or cash on delivery), the refund will be processed by the Seller as soon as possible and within fifteen (14) days from date when the Buyer makes known its exercise of the right of return, once it is asserted that the return was carried out in observance of the relevant terms and conditions.
The time frame to credit the amounts owed or to return the sums paid by the Buyer for the purchase of Products is contingent upon the payment methods used, as specified below:
purchase by credit/debit card: the repayment time depends on the management company of the credit/debit card, but occurs within fourteen (14) days.
It is acknowledged that the value date of the re-crediting shall be the same with that of the direct debit, thus no losses will be incurred in regards to bank interest.
purchase through PayPal: refunds will be credited to the PayPal account and will be immediately visible. The actual refund to the credit card connected to the PayPal account depends on the institution that issued the card and will occur within fourteen (14) days.
Cash on delivery: the amount refunded will be transferred to the bank account indicated by the Buyer, thus the repayment time depends on the correctness of the data entered or communicated to the store assistant at the Retail Store, if the Products were returned in-store; the chargeback occurs within fourteen (14) days.
PRODUCT IDENTIFICATION TAG
All Products offered sold by the Seller bear an identification label, which is part of the Products. Products must be tried on without removing the tag, as Products returned to the Seller without this label will not be accepted.
SHIPPING CARRIER SERVICE
The Products retuned can be dispatched using the shipping carried indicated by the Seller, using the printed adhesive label included in the packaging of the Products delivered. This method allows the Seller to pay, on behalf of the Buyer, the delivery and tracking fees incurred for the shipment, tracking the parcel containing the Products throughout its delivery route. The Buyer can contact the shipping carrier to arrange the return of Products. If the Buyer decides to return the Products using a shipping carrier other than those indicated by the Seller, the Buyer must pay for the return fees and will be fully liable for loss or damage of Products during the transport.
If you have any question or need help with your account, you may contact us to assist you.
We will respont to every message within 1 working day. Monday to Saturday, excluding national holidays.
From 9am to 8pm CET, from Monday
to Saturday, excluding holidays